Tag: Google

A Bad Review: A Website Crisis Averted

I recently received a frantic phone call from a long-time friend. He was in a full-blown panic because his company had received a bad Google review. Now, I’ve been through this before. Bad reviews happen. It’s a part of running a business. But my friend, while a brilliant professional in his field, is not exactly tech-savvy. So, I tried to calm him down and offer some advice.

I explained that bad reviews happen, and there are ways to address them. I suggested responding to the review with empathy and a commitment to improving the situation. But then, he dropped a bombshell: “No, you don’t get it. It’s on my website!”

I couldn’t help but laugh. My friend is great at what he does, but websites and technology are not his strong suit. I reassured him that we could fix it.

“You can just remove it,” I said.

“I can??!!” he exclaimed.

Technically, he couldn’t, but his web developer could. Or, if his developer couldn’t figure it out, I offered to help.

After a few more panicky moments, my friend calmed down. I removed the bad review from his website.

Then, I explained to him that his web developer had set up his website to automatically feed Google reviews onto the site. This meant that bad reviews could appear without anyone noticing.

I suggested that we look into how this process worked and then switch to an approval-based system. This way, bad reviews wouldn’t just appear on his website without someone reviewing them first.

“Can you just fix it?” he asked.

While we were talking on the phone, I pulled up his website and made the necessary changes, but it also presented prime opportunity to tease him a bit. So I told him it would take months, and then there was a long silence on the phone.

“You’re messing with me aren’t you?! You did it already didn’t you?” And a few other choice words and fun name calling that I will leave out, followed by a lot of laughing and a thank you.

In the end, it was a simple fix. But it’s a good reminder to the importance of monitoring your online presence and understanding how your website works.

Why Your Social Media Isn’t Working for Your Small Business (and How to Fix It)

Setting up social media profiles and posting updates are common steps for small businesses aiming to increase their online presence. However, many businesses find that their efforts are not yielding the expected results. Here are five common reasons why social media might not be working for your small business and some hints on how to turn things around.

1. Lack of a Clear Strategy

Posting random updates without a clear plan often leads to disappointing results. A well-defined strategy is crucial. Determine your goals, identify your target audience, and decide on the type of content that will resonate with them. This focused approach will drive more meaningful engagement.

2. Inconsistent Posting

Inconsistent posting can lead to a disengaged audience. A regular posting schedule keeps your audience engaged and helps maintain interest. Developing a content calendar can ensure that you post consistently and keep your followers informed and engaged.

3. Ignoring Analytics

Success on social media is more than just accumulating likes and followers. Analyzing metrics such as engagement rates, reach, and click-through rates can provide valuable insights into what content works and what doesn’t. This data-driven approach allows you to refine your strategy and better meet your audience’s needs.

4. Not Engaging with Your Audience

Social media should be interactive. Merely posting content without responding to comments or engaging in conversations can result in missed opportunities. Actively engaging with your audience by responding to comments, asking questions, and creating conversations can significantly enhance loyalty and trust.

5. Overlooking the Power of Visuals

Visual content is highly effective in capturing attention and increasing engagement. High-quality images, videos, and infographics can make your posts more appealing and shareable. Utilizing visually engaging content can effectively convey your brand’s message and attract more followers.

Looking Forward

Identifying these common pitfalls is the first step to improving your social media presence. In the next post, we will explore five simple and effective strategies to enhance your social media performance. From content creation tips to engagement techniques, these actionable steps will help you achieve your social media goals.

Stay tuned for practical solutions to grow your social media efforts!

Helping Small Businesses Thrive: My Passion Project and How You Can Benefit

The hustle and heart of small businesses are what keeps our communities vibrant. But as a marketer, I also know the challenges they face – limited resources, stretched time, and the constant need to stay ahead of the curve. That’s why I’m passionate about dedicating my expertise to helping them thrive.

Recently, I volunteered 50 hours to work directly with small businesses. It was an incredibly rewarding experience. We tackled everything from crafting effective marketing strategies to implementing time-saving operational tweaks. Seeing the impact of these sessions, the spark of possibility in their eyes, solidified my desire to make a bigger difference.

Here’s the thing: every small business deserves a shot at success. But sometimes, the best marketing strategies and efficiency hacks seem out of reach.

That’s where I come in.

I’m offering free consultations to help small businesses jumpstart their marketing efforts and free up valuable time. Whether you’re struggling to find your target audience online, need help streamlining your operations, or simply want to bounce around some ideas, I’m here to listen and offer solutions tailored to your specific needs.

Here’s what you can expect:

  • A personalized consultation: We’ll discuss your unique business goals and challenges.
  • Actionable marketing tips: I’ll share strategies to reach your target audience and grow your business.
  • Time-saving efficiency hacks: Learn ways to streamline your operations and free up time to focus on what matters most.

So, if you’re a small business owner feeling overwhelmed or stuck, don’t hesitate to reach out! Let’s work together to unlock your full potential.

Beyond Bard: Google’s Gemini AI Impresses with Accuracy and Multimodality

I’ve been spending time on Google’s re-named and updated Gemini AI, and I’m truly impressed! It’s a significant improvement over the previous Bard version and even offers features that surpass ChatGPT in areas like factual accuracy and multimodal capabilities.

Multimodal Capabilities: Gemini is designed as a “native multimodal” model, meaning it can process and learn from various data types like text, audio, and video. This allows it to analyze complex datasets like charts and images, potentially offering valuable insights for fields like medicine and science. ChatGPT currently lacks this multimodal ability.



Factual Accuracy and Up-to-Dateness: Google emphasizes factual accuracy and strives to integrate the latest information in Gemini. By continuously learning and updating, Gemini aims to provide reliable and current responses. While both models utilize various techniques for this, Google’s approach in Gemini might lead to improved factuality in specific situations.

Specific Functionality: Depending on the tasks you’ve been using Gemini for, it might offer superior functionality compared to ChatGPT. For instance, Google has focused on integrating Gemini with Microsoft 365, potentially offering unique functionalities within that ecosystem.

More info can be found on Google’s blog: https://blog.google/technology/ai/google-gemini-next-generation-model-february-2024/#sundar-note

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