Yes, I said it! This rant is going to be about United Airlines bathrooms. You’ve been warned, so stop reading now, if you do not care for some bathroom ranting….
Last week, I attended PubCon out in Las Vegas (I know, Vegas, shocking?!) otherwise known as Webmaster World. I believe this is my 3rd year attending this conference, and each year always has a couple of blog worthy moments. This was the event a few years ago that I met a really big fellow web geek, Tony Mandarich, (Tony don’t hurt me for calling you a geek, it’s an honorary term!).
The conference as usual was great, and I picked up a lot of new ideas, which I will go over in a later Rant. Because this Rant is about United Airlines customer service, and the experience that I had on my return flight to Chicago. I’ll preface by saying, that I’m a somewhat frequent flyer, not George Clooney Up in the Air, but enough times that I can discern good service from bad service.
As I finished drinking the last drops of my Large Diet Coke, the United attendants started to make announcements for pre-boarding, and this little gem came out “By the way, we have just been informed by the flight crew and maintenance crew that the lavatories will not be working at certain altitudes for this flight. So if you need to use the restroom, we suggest that you do so now prior to boarding.”
The rest of my fellow travelers sat their slightly amused but mainly dumbfounded at the lack of caring by United. Here we are about to board a 4-5 hour flight and that is the solution. “Go now, or hold it!”
After going to the bathroom, I decided I would post some tweets on Twitter and Facebook about United, to see if I would get a response from United. Several tweets and one week later, no response. Honestly, I’m kind of surprised that they don’t have anyone monitoring Twitter. Didn’t United learn anything from the Broken Guitar viral youtube incident? http://www.youtube.com/watch?v=5YGc4zOqozo
Man, I wish I could sing too! I would have had some great lines…
United Airlines Flight 866 4:21 departure to O’hare on November 11th.